How Best Solution® Business Setup Consultancy collects, uses, shares, and protects your personal data — written in plain language, aligned with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
Last Updated
May 6, 2026
Data Officer
Compliance Team
01. Introduction
Best Solution® Business Setup Consultancy ("Best Solution", "we", "our", or "us") operates the website best-solution.ae and provides UAE business setup, visa, PRO, accounting, tax, and compliance services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have over your data.
This policy is governed by the laws of the United Arab Emirates, in particular the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and its Executive Regulations. Where you are accessing our services from outside the UAE, additional protections under the EU GDPR or your home jurisdiction may also apply.
"We treat your data the way we’d want our own treated — collected only when needed, used only for what you signed up for, and protected at every step."
02. Data We Collect
We only collect data that’s necessary to deliver our services, comply with UAE law, or improve our website. The categories below cover everything we may receive about you.
Personal Data You Provide
Full name, email, phone number
Nationality, passport copy, Emirates ID
Business activity, license type, jurisdiction
Shareholder & director details
Source of funds & KYC documents
Bank statements (where required)
Messages you send via forms or chat
Data We Collect Automatically
IP address & approximate location (country/city)
Browser type, language, device & screen size
Pages visited, time on page, referrer URL
UTM source, medium & campaign parameters
Cookie & local-storage identifiers
Diagnostic data when forms or pages fail
Sensitive data: certain UAE business-setup steps require us to handle "sensitive" data such as passport copies, photo IDs, and source-of-funds evidence. We process these only with your consent and only to the extent required by law (KYC/AML and licensing authorities).
03. How We Use Your Data
We use your data only for the purposes listed below — never for general resale.
01Deliver our services
Process company formation, visa, PRO, accounting, and tax requests; submit documents to relevant UAE authorities on your behalf.
02Communicate with you
Respond to enquiries, send quotes, share status updates, and confirm appointments via phone, email, WhatsApp, or SMS.
03Comply with UAE law
KYC, anti-money-laundering checks, ultimate beneficial owner (UBO) reporting, and any obligations imposed by FTA, DED, free zones, GDRFA, or MOJ.
04Process payments
Handle invoices, instalment plans, and refunds via our authorised payment partners (we do not store card numbers ourselves).
05Improve the website
Analyse usage to fix bugs, speed up pages, and understand which content is helpful.
06Marketing (with consent)
Send you newsletters, service updates, or relevant offers — only when you’ve opted in. You can unsubscribe at any time.
04. How We Share Your Data
We share your data only with parties that need it to deliver your service or where the law requires it. We do not sell your data.
UAE government & authority partners
DED, FTA, free zone authorities (DMCC, IFZA, JAFZA, etc.), GDRFA, MOFA, EIDA, MOJ, and Dubai Chamber — for license issuance, visa stamping, attestations, and tax registration. Only data required by the specific authority is shared.
Banking & finance partners
UAE banks and finance providers when you opt in to a corporate-account introduction or 0% instalment plan. They run their own KYC and credit checks.
Service providers (processors)
Vetted vendors that help us run the business — e.g. cloud hosting (Vercel, AWS), CRM (ERPNext), email/SMS (transactional), analytics (privacy-aware), and document storage. Each is bound by a written Data Processing Agreement.
Legal & regulatory disclosures
Where required to comply with a court order, regulatory request, or anti-money-laundering law in the UAE.
With your consent
For anything else (e.g. case studies, testimonials, public mentions), we ask first.
International transfers: some service providers (e.g. cloud hosting, email) operate servers outside the UAE. When data leaves the UAE we ensure equivalent protection through contractual safeguards and only use providers with strong security track records.
05. Security & Retention
We take reasonable, industry-standard steps to protect your data and we don’t hold it any longer than we need to.
Security measures
• HTTPS / TLS encryption on every page and form
• Role-based access — only authorised staff see your file
• Encrypted storage for KYC documents
• Audit logs for sensitive actions
• Regular security reviews of vendors and infrastructure
How long we keep data
• Active client files: while engagement is active
• KYC & AML records: 5 years after engagement ends (UAE law)
• Tax & accounting records: 7 years (UAE FTA requirement)
• Marketing leads with no engagement: 24 months, then deleted
• Website analytics: 14–26 months
In the event of a data breach, we will notify the UAE Data Office and any affected individuals as required by Federal Decree-Law No. 45 of 2021, normally within 72 hours of becoming aware.
06. Your Rights
Under the UAE Personal Data Protection Law (and the EU GDPR where it applies to you), you have the following rights. To exercise any of them, email legal@best-solution.ae — we’ll respond within 30 days.
Right to Access
Get a copy of the personal data we hold about you.
Right to Rectify
Ask us to correct inaccurate or incomplete data.
Right to Erase
Ask us to delete your data, subject to legal retention rules.
Data Portability
Receive your data in a structured, machine-readable format or have it transferred to another provider.
Right to Object
Object to processing for marketing, profiling, or other listed purposes.
Withdraw Consent
Pull consent at any time where we relied on it (newsletters, optional cookies, etc.).
If you believe we’ve mishandled your data, you can complain to the UAE Data Office (data.gov.ae). We hope you’ll come to us first so we can fix it.
07. Cookies
Cookies are small files saved on your device that help websites remember things between visits. We use them sparingly:
Strictly necessary
Session, security, and consent state. These can’t be turned off.
Analytics
Anonymous traffic counts and page-performance data. Optional.
Marketing
Conversion tracking from ad campaigns. Optional, opt-in only.
You can disable non-essential cookies any time via your browser settings or our cookie banner. Disabling strictly-necessary cookies may break some site features.
08. Changes to This Policy
We may update this Privacy Policy from time to time — for example, when we add a new service or a UAE law changes. The "Last updated" date at the top of this page reflects the most recent version.
For material changes (anything that affects your rights or how we share data) we will notify active clients by email at least 14 days before the change takes effect.
Contact Our Data Team
Questions about this Privacy Policy, want to access or delete your data, or need to file a complaint? Get in touch — we usually reply within one working day.
